The usual snags are answered below — most of them take one click to sort. Anything else, write to us and a person will answer.
Codes are emailed the moment you ask and expire after ten minutes. Only one code is live per address at a time, and a new one can be sent once a minute — so if you tapped the button twice, the second tap is the one to wait for. Check spam, then try again. If nothing arrives at all, write to us below from a different address and say which one you were trying.
No. An emailed code both creates your account and signs you back into it, whether or not you ever set a password. If you'd rather have one, sign in with a code first, then set a password from your account page — holding a live session is the proof we need. That's also how you change a password you've forgotten.
A code stops working after ten minutes, after five wrong attempts, or as soon as it's used once. Any of those and the code is spent — ask for a fresh one rather than retyping the old one.
Not yourself, yet. Your display name and password are both editable from your account page, but the address is what signs you in, so we move it by hand. Send the request below from the address you can still reach and tell us the new one.
Both from your dashboard — open the listing and edit it, and the same screen is where you take it down. Edits don't cost anything and don't reset your seal.
Verification is a person, not a script: someone gets into your product the way a customer would and confirms it works as described. That means it moves in batches rather than instantly. If yours has sat longer than feels reasonable, ask below with the product name and we'll tell you where it is.
Tell us and we'll look. Pick "Reporting something" below, name the listing, and say what's wrong — a misleading claim, someone else's product, anything that shouldn't be on the board. We'd rather check a report that turns out fine than leave a bad listing up.
During Founding Season messaging isn't open to anyone yet — the yard is still being stocked. Your profile is built and you're on the list the gate opens to, and we'll email you when it does. Founding partners message free for their first sixty days once it's open.
The full gallery and the product's live URL open up once you've built a partner profile. Browsing the yard is always free; that extra detail is for the people who might actually partner on it.
Then the fee comes back. A brief we can't verify the audience for is refunded and the post closed — you'll get an email confirming the refund. If you've seen the rejection but not the refund, ask below and we'll trace it.
Every issue has an unsubscribe link at the bottom and it takes one click — no sign-in, no confirmation step. It stops the newsletter only; anything about your own listings or conversations still reaches you.
Yes — ask below from the address on the account and we'll remove it. There's no self-serve button for this on purpose: deleting an account takes your listings and conversations with it, so we'd rather confirm it's what you meant.